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TOMTOM MYDRIVE CONNECT NOT CONNECTING HOW TO
TOMTOM MYDRIVE CONNECT NOT CONNECTING PRO

Select your preferred settings, then wait for a valid GPS signal.Press and hold the On/Off button until you hear the drum sounds and the device restarts. When prompted to select a language, do a soft reset on your navigation device as follows:.You can back up your Favourites first using MyDrive Connect. Note: This removes all personal settings including Favourites. If you are still not able to access your LIVE Services, reset your device to factory settings.From the Main Menu tap Services and then tap My Services.Check that LIVE Services are activated on your navigation device.If the status is NOT CONNECTED, check again after completing all troubleshooting steps, and make a note of the connection status in case you need to contact Customer Care. Note : For Mazda Navigation System NB1 LIVE: From the Main Menu, tap Settings and Status & Information, then tap Version information and Network. Check that your navigation device is connected to TomTom LIVE Services:įrom the Main Menu, tap Settings, Connections then tap Network.Make sure that you're in a country with LIVE Services coverage.Low battery may prevent your device from receiving LIVE Services. Make sure your device is fully charged or connected to a charger.Make sure that you have a valid GPS signal.Please test after every step if LIVE Services are active again. To activate LIVE Services on your navigation device, perform the following steps.

TOMTOM MYDRIVE CONNECT NOT CONNECTING PRO

GO LIVE 1000 series, GO LIVE 800 series, Via LIVE series, PRO 5150 TRUCK LIVE, Blue&Me TomTom 2 LIVE, Mazda Navigation System NB1 LIVE, Sony XNV LIVE, TomTom Connect If the issue persists contact TomTom Customer Care.

If you still cannot see TomTom Services on your navigation device, wait one hour then try to connect again.

To sync with MyDrive, log in to your TomTom account in the TomTom Services menu on your device.

A warning screen appears to confirm the deletion of your saved places and settings.

Scroll to the right of this menu and select System.

Scroll to the right of the screen and select the Settings button.

Select the Main Menu button in Map View or Guidance View to show the Main Menu.

Note: Resetting your device removes all your saved places and settings, including the language, the voice, and the warning settings.

If you are still not able to access your services, reset your device to factory settings.

Make sure that the Traffic service subscription is valid and activated.

Select the Main Menu button then select TomTom Services.

If you see an error message when trying to use TomTom Services, do the following:.

Note : TomTom Services are not available when your device is connected to your computer.

For Smartphone Connected devices, make sure your phone is compatible and connected to your navigation device.

Make sure that you're in a country with TomTom Services coverage.

A low battery may prevent your device from receiving TomTom Services.

Make sure your device is fully charged.

You should see your current positon on the driving view.

Make sure that your device has a valid GPS signal.

Make sure that information sharing is enabled on your navigation device.

To activate Traffic and Speed Cameras on your navigation device, do the following steps.

Transferring items from MyDrive to your navigation device Links mentioned in video: Smartphone Connected

TOMTOM MYDRIVE CONNECT NOT CONNECTING HOW TO

How to solve this depends on the type of navigation device you have. Note : If you see an error message displayed on your device, please write it down, as you may need this information later if contacting Customer Care. In some cases you may not be able to activate LIVE Services.